We have all been there before. Someone (or perhaps even it is us) is trying to communicate something very important but the delivery of the message is conducted in such a way that it immediately causes the hearer to throw up walls, tune them out, or flat out reject the message. It doesn't matter if what is being communicated is true, important, or eternally impacting...the delivery is simply abysmal and causing more harm than it is helping.
The Importance of Communication Cannot Be Over Communicated
